Introduction
The health and safety of our guests and team is our number one priority.
We understand that the situation is unsettling and we would like to reassure you that we are closely monitoring the developing situation and following Government advice.
We would advise you to check the GOV.UK website for the most up-to-date information:
UK Government COVID 19
And for the latest updates from Canal & River Trust follow this link:
Bookings/Cancellations
Coronavirus Book with Confidence 2021
A self-drive narrowboat holiday is the perfect getaway during these unusual times. Smoke provides a self-contained floating holiday home, allowing you to spend quality times with your friends and family whilst discovering the Inland Waterways of the Midlands.
That is why we are offering a free Coronavirus Book with Confidence, which automatically applies to all 2021 holidays.
If you are a UK resident and your holiday can’t go ahead because it is mandated by the UK Government's COVID-19 restrictions, we will cancel your booking and you will receive a full refund. Should travel restrictions allow the holiday to take place but for personal reasons you do not wish to proceed then our normal booking conditions apply - therefore please be aware that the remaining 75% deposit is taken at 21 days ahead of your booking.
If you are travelling from overseas / areas outside of the UK:
- If travel restrictions are put in place by your Government or the UK Government (such as quarantine periods etc.) and you are unable to travel either from your country or you are unable to enter the UK then if these policies came into place before 21 days before your holiday please notify us before 21 days of your holiday and we will give you a full refund.
- If the restrictions were in place before 21 days before your holiday and you do not tell us until after 21 days then you are liable to our normal booking conditions (unless narrowboat rentals are not permitted in the UK - see above). This we believe is fair - we are willing to give a full refund but it is your responsibility to inform us of your country's travel restrictions. If restrictions come into place after 21 days we will provide a full refund.
These are strange times and at every turn we will be striving to be reasonable.
Terms and Conditions:
1. The Coronavirus Book with Confidence 2021 applies to the SARS-CoV-2 / Covid19 strain of Coronavirus.
2. We strongly recommend that you take out travel insurance for all other risks.
3. All other terms and conditions are unchanged.
4. The Coronavirus Book with Confidence 2021 applies to holidays due take place from May 1st 2021 to December 31st 2021.
6. Refunds can take up to 28 days to process
Our promise to you
We have adapted the way we operate to help keep everyone safe:
• Extra cleaning: we will use antiviral products to clean our boats thoroughly between each hire, and we will pay extra attention to door handles, taps, crockery, pans, cutlery, keys, guard rails and other metal surfaces. Our cleaning staff will wear masks, gloves and aprons, changed each time they clean a boat. Bed linen and towels will be laundered at high temperatures.
• A physical handover of the boat will still take place with a member of staff. It will include instruction on how to operate the boat. Our handover staff will wear masks and gloves.